Returns & Refunds
At Rose Market, we take pride in providing fresh, high-quality groceries and specialty products.
Perishable and Food Products
Due to health and food safety requirements, we generally cannot accept returns or exchanges for perishable products or opened/used food products unless the product is faulty, damaged, incorrect, spoiled on arrival, or otherwise required under the Australian Consumer Law.
If your order arrives damaged, defective, incorrect, has missing items, or is spoiled on arrival, please contact us as soon as possible, preferably within 24 hours of receiving your order.
Please provide your order number, a brief description of the issue, and clear photos of the affected item(s) where applicable.
Non-Perishable Products
Unopened and unused non-perishable products in their original condition and original packaging may be returned or exchanged within 14 days of delivery.
Returned products must be in a condition suitable for resale. We reserve the right to refuse a change-of-mind return if the product has been opened, used, damaged after delivery, or is not in its original condition.
Return Methods
Eligible products may be returned:
* In store, or
* By post
Please contact us before posting a return so that we can provide the appropriate return instructions.
Return Shipping Costs
For change-of-mind returns, the customer is responsible for arranging and paying the return shipping costs.
If the product is faulty, damaged, incorrect, or the return is required under the Australian Consumer Law, Rose Market will handle reasonable return arrangements and costs as required by law.
Restocking Fees
We do not charge a restocking fee for eligible returns.
Refunds
Once we receive and inspect an eligible returned product, we will notify you of the outcome.
Approved refunds will be processed to the original payment method. We aim to process approved refunds within 7 days after receiving and assessing the returned product. Your bank or payment provider may require additional time for the funds to appear in your account.
Depending on the circumstances and your rights under the Australian Consumer Law, we may provide a refund, replacement, repair, or other appropriate remedy.
Exchanges
Eligible unopened and unused non-perishable products may be exchanged within 14 days of delivery, subject to availability.
Delivery Issues
Delivery delays caused by Australia Post or circumstances outside our reasonable control do not automatically qualify for a refund. However, this does not limit any rights you may have under the Australian Consumer Law.
Australian Consumer Law
Nothing in this policy excludes, restricts, or modifies any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.
Contact Us
For return, exchange, refund, or order-related enquiries, please contact Rose Market using the contact details provided on our Contact page.