Returns & Refunds

At Rose Market, we take pride in delivering fresh, high-quality groceries and essentials. Due to the perishable nature of many of our products, we are unable to accept returns or offer refunds once the order has been delivered, except in cases where there is a problem with your order.

When Can I Request a Refund or Replacement?

If your order arrives damaged, incorrect, or spoiled on arrival, please contact us within 24 hours of receiving your order with photos and details.

We will review your claim and, if approved, offer a refund or replacement for the affected items.

How to Contact Us:
For prompt assistance, please reach out to our customer support team using the contact details provided on this website.

Please Note:

For hygiene and safety reasons, we cannot accept returns of perishable goods.

Non-perishable items may be eligible for return or exchange if unopened and in original condition — please contact us to discuss.

Thank you for understanding. Your satisfaction and safety are our top priorities.